Launching our Live Chat service

Tuesday 12 September 2017

As part of our commitment to improving life today for those affected by brain tumours, we're excited to announce the expansion of our support offering as we roll out Live Chat

We know how invaluable all our support and information services are to our community and we're continually exploring new ways of evolving what we do to help everyone affected.

Live Chat enables people to get in touch with us online, to ask questions or talk through any concerns and receive real time responses from our experienced information and support team.

Eve Kelleher, The Brain Tumour Charity's Information and Support Services Manager said: "We are absolutely delighted at this new addition to our support services. We know how isolating life can be following the diagnosis of a brain tumour and Live Chat provides another means of reaching us in those moments when you need to talk or have some questions.

"Since the introduction of Live Chat, we have already had conversations ranging from questions about the signs and symptoms of a brain tumour to how to access benefits advice.

"However you are affected by this awful disease and whether you prefer to pick up the phone or contact us online, you are now able to get in touch with our dedicated, experienced team in a way that is convenient for you."

The service will initially be open Monday to Friday, 09:00 – 17:00, excluding bank holidays.

Whether you prefer talking or typing, we are here for you either on the phone through our dedicated support number (0808 800 0004) or you can email us at: and now you can start a conversation with us online through Live Chat.

To try it for yourself, visit the 'Understanding Brain Tumours' or 'Get Support' pages of our website

From there, simply click on the 'Can we help?' button and start a chat with one of the team.

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