Have you been diagnosed with a brain tumour? Order your free information pack.

​Our policies

We value each and every person with whom we come into contact. We are committed to providing a high quality service across all areas of The Charity and working in an open and accountable way.

Website terms of use

Please read and review our Terms of Use carefully before accessing or using this website. These may change from time to time.

Privacy Policy

We are committed to protecting your personal information and being transparent about what information we hold.

Learn more about the cookies we use; why we use them, what data they collect and how to set your cookie preferences

Complaints policy

If something goes wrong, we need you to tell us about it, so we can respond in a positive way and put things right.

Privacy notice for job applicants

This privacy notice sets out the types of data that we hold on you as a job applicant to The Brain Tumour Charity.

Frequently Asked Questions

Here we’ve compiled some of the most frequently asked questions that we receive across The Charity in its entirety.

Policies for volunteers

Please read these policies and procedures related to volunteering with us here at The Brain Tumour Charity.

Safeguarding policy

We are committed to safeguarding and promoting the welfare of all children and adults at risk.

Text-to-Donate terms

We offer a Text-to-Donate service for both one-off and monthly donations, you can read our terms and conditions here.

Lottery policies

Please read the policies relating to playing our Lottery at The Brain Tumour Charity.

Vulnerable person policy

Learn more about the policies related to vulnerable people when fundraising.

Returning or not accepting a donation – Ethical Fundraising

Learn more about when we can return donations.