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Information and support line

Our Information and support line offers a way to ask questions or raise concerns about a diagnosis, treatments, including access to clinical trials, how a brain tumour may affect daily life and how you can support a loved one.

Receiving a brain tumour diagnosis, or learning of a loved one's diagnosis, is a life-changing event that can lead to lots of questions. We know that it is not always easy to ask these of your friends and family and it can be difficult to access your healthcare team at the exact moment a question comes to mind.

Our support team also provide a listening ear when you need it and are happy to listen to your concerns or frustrations and can point in the direction towards other services when appropriate.

How we can help you

We offer individual online and telephone support and are here to listen and help you find any information you might need.

You can contact the team by:

  • emailing us at support@thebraintumourcharity.org
  • starting a live chat by clicking the red button in the bottom corner of your screen
  • or, calling our Information and Support Line on 0808 800 0004.

Information and Support Line opening hours

Our Information and Support Line is open 9-5 Monday to Friday, but, if you email us outside of these times we will aim to respond to you as soon as possible.

    Please note that our opening times over the holidays are:

    Tuesday 24 December9-3
    Wednesday 25 DecemberClosed
    Thursday 26 DecemberClosed
    Friday 27 December11-2
    Monday 30 December10-3
    Tuesday 31 December10-3
    Wednesday 1 JanuaryClosed
    Thursday 2 January9-5
    Friday 3 January9-5

    If you need urgent help or support outside of our working hours:

    If you are concerned about your health, please contact your GP immediately who may direct you to an out of hours service. Alternatively if you need to speak to someone urgently, please contact:

    • NHS (England) - 111
    • NHS Direct (Wales) - 0845 46 47
    • NHS 24 (Scotland) - 111
    • If you live in Northern Ireland please dial 999 or your out-of-ours GP service
    • Samaritans (UK wide) - 116 123
    • Or in an emergency, visit A&E or dial 999

    Join our community on Facebook

    Our closed Facebook groups are a great place to connect with other people affected by a brain tumour and share your experiences.

    If you have further questions, need to clarify any of the information on this page, or want to find out more about research and clinical trials, please contact our team:

    Information and Support line

    0808 800 0004 (free from landlines and mobiles)

    support@thebraintumourcharity.org

    Phone lines open Mon-Fri, 09:00-17:00

    You can also join our active online community on Facebook - find out more about our groups.