Information and Support Line

Our Information and Support Line offers a way to ask questions or raise concerns about a diagnosis, treatments, including access to clinical trials, how a brain tumour may affect daily life and how you can support a loved one.

Receiving a brain tumour diagnosis, or learning of a loved one's diagnosis, is a life-changing event that can lead to lots of questions. We know that it is not always easy to ask these of your friends and family and it can be difficult to access your healthcare team at the exact moment a question comes to mind.

Our support team also provide a listening ear when you need it and are happy to listen to your concerns or frustrations and can point in the direction towards other services when appropriate.

You can call our team Monday to Friday, on 0808 800 0004, or email support@thebraintumourcharity.org and we will aim to respond to you as soon as possible.

Information and Support Line opening hours

Support hours

We are always looking at ways to develop and grow our support offer to ensure that we are here when you need us. Last year we introduced our live chat function and this summer we are looking at increasing the hours the support team are available to include some evenings. To provide a wider window of opportunity to contact us, we will be trialling extended hours across our support services until October. Our new opening hours are as follows:

Monday 9am to 5pm
Tuesday 9am to 5pm
Wednesday 9am to 9pm
Thursday 9am to 9pm
Friday 9am to 5pm

If you need urgent help or support outside of our working hours:

If you are concerned about your health, please contact your GP immediately who may direct you to an out of hours service. Alternatively if you need to speak to someone urgently, please contact:

  • NHS (England) - 1111
  • NHS Direct (Wales) - 0845 46 47
  • NHS 24 (Scotland) - 111
  • If you live in Northern Ireland please dial 999 or your out-of-ours GP service
  • Samaritans (UK wide) - 116 123
  • Or in an emergency, visit A&E or dial 999

Live Chat

Live Chat provides a way to ask questions or raise concerns about a diagnosis, treatments, including access to clinical trials, how a brain tumour may affect daily life and how you can support a loved one. You will have direct online access to one of our caring information and support team who are here to answer your questions or talk through any concerns.

Receiving a brain tumour diagnosis, or learning of a loved one's diagnosis, is a life-changing event that can lead to lots of questions. We know that it is not always easy to ask these of your friends and family and it can be difficult to access your healthcare team at the exact moment a question comes to mind.

To start a chat with us, simply click on the 'Can we help?' button in the bottom right of the page between 9am and 5pm on Mondays, Tuesdays and Fridays and 9am - 9pm on Wednesdays and Thursdays.

There may be occasions when we will be offline during which you will be able to leave a message and we will get back to you.

Helplines Partnership

If you have further questions, need to clarify any of the information on this page, or want to find out more about research and clinical trials, please contact our team:

Information and Support line

0808 800 0004 (free from landlines and mobiles)

support@thebraintumourcharity.org

Phone lines open Mon-Fri, 09:00-17:00

You can also join our active online community on Facebook - find out more about our groups.

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