Privacy Policy and Data Protection

Use of cookies

What are cookies?

Cookies are tiny text files stored on your computer, tablet or smartphone when you visit certain web pages. It allows the website to recognise that user's device and store some information about the user's preferences or past actions.

Do you need cookies enabled?

You do not need to have cookies enabled to use our site, but it is important that you are aware that most web browsers have cookies enabled by default, consult your browser help section to find out how to disable and enable cookies.

What cookies do we use and how do we use them?

Please note that cookies can't harm your computer and the only cookies we currently use are from Google Analytics and social media sharing plug-ins, such as Facebook and Twitter. We don't store personally identifiable information, but we do use the information we gather to help improve the experience of our website. For example, they help us to identify and resolve errors, or to determine the most relevant information and services to show our visitors in the future.

Why are we providing this information?

We're giving you this information to make sure we're honest and clear about your privacy when using our website.

Information we collect

We are registered with the Information Commissioner's Office as a Data Controller under registeration reference Z7239747.

We collect information about you when you:

  • visit our website or related websites (i.e. Eventbrite to register for one of our events)
  • register with and buy products on our shop
  • make a donation
  • request information (i.e. The Brainy Bag or a Newly Diagnosed Pack)
  • complete a web form (i.e. 'Share Your Story' or 'Tell Us About Your Fundraising')
  • sign up to an event or our e-newsletter
  • take part in surveys and questionnaires
  • contact us via the website, in writing, emailing or calling us

Storing your data

When you give us your details, you agree to us recording your details on our secure database, so we can provide you with the best possible service every time you contact us and allow us to keep you up-to-date on our work.

The Brain Tumour Charity holds its data on a secure database. Access to this system is limited and there is restricted access to data based on a person's role in the organisation.

The Brain Tumour Charity's digital files are stored on a terminal server hosted by Bluecube Technology Solutions at a data centre in the UK. Access to this data centre is restricted.

All paper records are stored on premises at our offices. These offices are securely locked up when no members of staff are present. All personal data is locked securely in cupboards, with restricted access to the keys.

In line with the principles defined in the Data Protection Act 1998, The Brain Tumour Charity will ensure that personal data will:

  • Be obtained fairly and lawfully, and shall not be processed unless certain conditions are met.
  • Be obtained for a specific and lawful purpose.
  • Be adequate, relevant, but not excessive.
  • Be accurate and be kept up to day to the best of our ability.
  • Not be held longer than necessary. The necessity will be defined by its viability in help the Charity achieve its aim.
  • Be processed in accordance with the rights of the data subjects (those about whom information is stored).
  • Be subject to appropriate and effective security measures.
  • Not be transferred outside the European Economic Area (EEA).
  • Not be shared with any third-party for any other purpose than furthering our charitable objectives; for instance, we may transfer data to a mass mailing house for the purpose of communicating with our supporters.

How we use your data

We use the information we collect about you to:

  • manage and improve our website
  • process any information requests or shop orders
  • provide you with relevant information about services and events
  • provide you with support for your fundraising
  • supply event tickets
  • improve and develop our services
  • update you on the impact of your fundraising and donations

Your details will be kept securely and only shared with trusted suppliers who enable us to deliver our charitable objectives, for example, distribution of our newsletter. At all times we remain legally responsible for your data.

We never sell or swap your details with any third parties, including charities.

Stopping communications from us

If at any stage you do not want to hear from us, you can email, call us on 01252 749990 or write to us at The Brain Tumour Charity, Hartshead House, 61-65 Victoria Road, Farnborough GU14 7PA.

Access requests

Any person whose personal information is held or processed by The Brain Tumour Charity has the right to know:

  • What information we hold about them.
  • How to gain access to this information.
  • How to keep it up to date.
  • What the charity is doing to comply with the Data Protection Act 1998.

Individuals have a right under the Act to access certain personal data being kept about them, either physically or digitally. Anyone who wishes to exercise this right should apply, in writing, to the Data Controller at the address above. A £10 processing fee will be required. The charity will respond within 40 days of receiving payment of the processing fee, providing that the request includes appropriate contact details and proof of identity from the data subject.