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Support for children and families

Our dedicated Children and Families Team are here to help however we can. Whether you'd like information and support in relation to a new diagnosis or information about life after a diagnosis, the team are here to help every step of the way.

How we can help you

We offer individual online and telephone support and are here to listen and help with any information you might need.

You can contact the team by email or call our team Monday to Friday, on 0808 800 0004, just ask for the Children and Families Service.

Standard support hours

Monday 9am to 5pm
Tuesday 9am to 5pm
Wednesday 9am to 9pm
Thursday 9am to 5pm
Friday 9am to 5pm

Easter opening hours

Friday 19 April Closed
Saturday 20 April Closed
Sunday 21 April Closed
Monday 22 April Closed
Tuesday 23 April onwards Normal service resumes

If you need urgent help or support outside of our working hours:

If you are concerned about your health, please contact your GP immediately who may direct you to an out of hours service. Alternatively if you need to speak to someone urgently, please contact:

  • NHS (England) - 111
  • NHS Direct (Wales) - 0845 46 47
  • NHS 24 (Scotland) - 111
  • If you live in Northern Ireland please dial 999 or your out-of-ours GP service
  • Samaritans (UK wide) - 116 123
  • Or in an emergency, visit A&E or dial 999

Some of the things we can help with are:

Emotional Support

Receiving the news your child has a brain tumour is something we wished no parent had to hear, we are here to support you and your family and are here to listen and help answer any questions you might have.

Research Requests

The team are able to research information on your behalf so whether its information on tumour types, treatments, clinical trials, current research, getting a second opinion or anything else you'd like to know more about, please don't hesitate to get in touch with us and we'll look into this for you.

Additional Support

The team can also offer information and advice on issues with education, are able to connect you with other services such as our benefits clinic and can signpost to other local and national services that you might find useful.

Connecting with others

Our Family Days and Parents Facebook Group are a great way to connect with others who are going through similar experiences and to access support from the team face to face. You can find out more about our upcoming events here, we hope you are able to join us.

Join our Facebook group

If you have further questions, need to clarify any of the information on this page, or want to find out more about research and clinical trials, please contact our team:

Information and Support line

0808 800 0004 (free from landlines and mobiles)

support@thebraintumourcharity.org

Phone lines open Mon-Fri, 09:00-17:00

You can also join our active online community on Facebook - find out more about our groups.